ABOUT FANDUEL GROUP

There are more ways to win, here at FanDuel. We’re willing to bet on it.

THE ROSTER…

At FanDuel Group, we give fans a new and innovative way to interact with their favorite games, sports, and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creative professionals to cutting-edge technology innovators, FanDuel offers a wide range of career opportunities, best-in-class benefits, and the tools to explore and grow into your best self. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.

WHO WE ARE…

FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.

FanDuel Group has a presence across all 50 states with approximately 17 million customers and nearly 30 retail locations. The company is based in New York with offices in California, New Jersey, Florida, Oregon, Georgia, Portugal, Romania and Scotland.

Its network FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer OTT platforms.

FanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and a constituent of the FTSE 100 index of the London Stock Exchange.

THE POSITION:
Our roster has an opening with your name on it

FanDuel Group is looking to add a Responsible Gaming Associate to its Partnerships. Responsible Gaming is one of the key components of FanDuel’s long term strategy to build a first-class sports betting platform. We cannot be successful if we don’t protect customers who may be at risk for Responsible Gaming issues-- all customers should only play if playing makes sense for them, and if they play, they should only play appropriately and safely.

We need a Responsible Gaming Associate to help get us where we need to go as this industry matures. This critical role will report to the Responsible Gaming Senior Manager and work with the Responsible Gaming Operations Team to review and assess customer accounts for Responsible Gaming Risk and work across departments to help provide a safe, sustainable experience for FanDuel customers.

THE GAME PLAN:
Everyone on our team has a part to play

• Be the face of Responsible Gaming to internal partners.
• Handling daily customer interactions in the responsible gaming queues, prioritizing the handling of all contacts, and handling escalations of customer support or other frontline team.
• Communicate effectively with teammates and customers.
• Act as a point of contact for VIP, Retail and Customer Service teams to provide Responsible Gaming guidance and support.
• Conduct Responsible Gaming risk assessments of customer accounts and manage accounts appropriately.
• Review and disposition RG alerts and escalations.
• Interacting with players for problem gaming cases, customer complaint escalations, and self-excluded account concerns.
• Assisting other customer-facing teams (Support, Security, etc.) with responsible gaming cases, questions, and issues, including restricting deposit limits; restricting table limits; casino limits and restrictions; and self-exclusion features.
• Actively contribute to the continuous improvement of RG processes and systems
• Build strong professional relationships with team member throughout FanDuel
• Collaborating with the Responsible Gaming Team to perform other responsible gaming-related duties as requested.

THE STATS:
What we're looking for in our next teammate

• Once hired, the Responsible Gaming Associate will be required to obtain licenses from various jurisdictions in order to complete tasks associated with their role at FanDuel
• Bachelor’s Degree or relevant work experience preferred
• Minimum 3 years of total business experience, experience in the gaming industry or other highly regulated industries preferred
• Excellent customer service skills and strong attention to detail
• Excellent interpersonal and communication skills
• Good investigative and problem solving skills
• Passion to work hard in a fast-paced, start-up environment
• An exceptional team builder and team player
• A self-starter with energy to follow-through and own the outcome

PLAYER CONTRACT:
We treat our team right

• From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect:
  An exciting and fun environment committed to driving real growth
• Opportunities to build really cool products that fans love
• Mentorship and professional development resources to help you refine your game
• Flexible vacation allowance to let you refuel
• Hall of Fame benefit programs and platforms

FanDuel Group is an equal opportunities employer and we believe, as one of our principal states, “We Are One Team!” We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included. We want our team to include diverse individuals because diversity of thought, diversity of perspectives, and diversity of experiences leads to better performance. Having a diverse and inclusive workforce is a core value that we believe makes our company stronger and more competitive as One Team!

The applicable salary range for this position is $28.37 to $39.13 which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may also be eligible for short-term or long-term incentive compensation.