JOB SUMMARY

• Responsible for overseeing delivery of WRB’s transformation portfolio to deliver committed benefits within timeframes. Responsible for ensuring that WRB’s transformation portfolio remains in compliance with the bank’s policies, processes, governance requirements and other standards as applicable. Responsible for the financial management of the investment portfolio to ensure annual budgets (cash and opex) are not exceeded unless authorised by the CFO. The job holder facilitates the QPR process and is the secretariat. Further transformation responsibilities include uplifting WRB productivity through scalable and sustainable levers in managing WRB cost base, this includes but not limited to lead/drive/support WRB Fit-for-Growth (FFG) initiatives to deliver $75M gross save by 2026 and engaging in transversal initiatives from a WRB perspective.

RESPONSIBILITIES

Strategy

• Support WRB business in executing their strategy ensuring investment is aligned to strategic intent.
• Ensure WRB remains aligned with Group Transformation’s direction and governance.
• Partner closely with WRB Business Finance in identifying cost levers where applicable – through organisational health, digitisation, process simplification, demand reduction, etc.
• Continue strong partnership with technology and operations in driving simplification, improve scalability, and identify efficiency opportunities.
• Partner with Management team/HR to drive organisational health interventions and opportunities in short and medium/longer term through relevant targets/organisational health metrics.

Business

1. Transformation Portfolio

• Report Portfolio status (periodic and/or ad hoc) to Group, MT or other stakeholders as needed.
• Responsible for the Approval of program / project / initiative creation, closure, and adjustments in the bank’s project management tools for the Portfolio.
• Responsible for coordinating the investment portfolio budgeting process (aka Marketplace)
• ​​​​​​​Responsible for actively managing the investment portfolio to land within the agreed cash and opex annual envelopes.

2. WRB Productivity and FFG

• Run Productivity/WRB FFG control tower with a target to have Productivity/WRB FFG aspiration-setting and overall governance for delivery of this aspiration.
• Performance management monitoring and cadence with ‘single source of truth’ system for Productivity/WRB FFG initiative definition and tracking.
• Review and help define Productivity/WRB FFG aspiration by workstream/ business area.
• Work with business and functional leaders to develop, define and track consistent Productivity/WRB FFG metrics, and make sure these are aligned with internal and external benchmarks.
• Define and maintain a consistent set of methodologies for initiative impact valuation and tracking.

3. High impact opportunities

• Provide/help source subject matter expertise in select high opportunity areas (e.g., Branch network optimization, Portfolio Review, call centre, transaction migration), including external benchmarking and expertise.
• Oversee execution and ensure impact delivery.

4. Culture and Communications

• Create and run a Productivity/WRB FFG narrative that goes above and beyond “cost-cutting”.
• Work with HR and Communications for execution of communication and change.
• Define and champion cultural behaviours to promote Productivity/WRB FFG.
• Provide input into performance ratings across the network for people delivering this initiative.
  

Processes

• Improve Productivity/WRB FFG and efficiency by driving standardisation agenda.
• Collaborate with relevant transformation teams across the banks in co-creating Productivity/WRB FFG transformation ideas and initiatives including redesigning of digital first client journeys.
• Radical rethink of our current business / operating models to identify Productivity/WRB FFG opportunities.

People & Talent

• Lead through example and build the appropriate culture and values.
• Set appropriate tone and expectations within the team and work in collaboration with risk and control partners.
• Build talent bench-strength and allow current team to have cross-functional exposures.
• Partner with HR and Corporate Affairs to drive a communication strategy that embeds the culture.
• Embed Productivity/WRB FFG as part of our DNA for sustainable and continuous improvement.

Risk Management

• Own ‘Change mismanagement risk’. The job holder is accountable for the timely delivery of any action plans.
• Ensure Portfolio level risks are identified, duly recorded and mitigation plans are in place. Support the Domains and Hives in identifying and producing mitigating plans for their own level risks and issues.
• Escalate unresolved risks / issues to the appropriate level (DLs, HLs, C/PO, PMs, AE’s, 2nd LoD, etc) to ensure these are discussed and mitigation plans put in place.
• Identify and work with relevant stakeholders in mitigating delivery risk to the Productivity/WRB FFG Programme, timely escalation if delivery risks persists.
• Assess and address operational risk impact as a result of Productivity/WRB FFG transformation with relevant process and risk owners.

Governance

• Ensure that the Portfolio complies with all (Project, Programme, Change, etc) Governance policies and standards as applicable.
• Overall responsible for the timely updates and records data quality of the portfolio and its constituent parts. This includes artifacts like plans, RAIDs, timelines, financials, Agile dashboards, etc and systems like Clarity, Confluence, JIRA, etc.
• Establish cadence to deliver agenda with set up of steering committees and programme meetings.
• Working with Finance, to agree on Productivity/WRB FFG definitions and ensuring the initiatives meet those approved definitions.
• Set up tracking mechanism across workstreams, track progress and highlight issues & risks.
• Provide active feedback to various workstreams and act as an un-blocker to ensure we are always on track to deliver the committed efficiencies.
• Drive the use of existing infrastructure / build new infrastructure to improve end to end processes around Productivity/WRB FFG reporting and insight.
• Ensure business cases are clearly understood and track execution to ensure 100% delivery of expected benefits.
• Performance management monitoring and cadence with ‘single source of truth’ system for Productivity/WRB FFG initiative definition and tracking.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• CFO, WRB
• Cluster Heads, WRB
• Global Head, Personal Banking and CCPL
• Global Head, WS, Deposits, Mortgages and Payments
• Global Head, Affluent Clients
• Global Head, Digital WRB
• Country Heads, WRB
• COO, WRB
• CIO, WRB
• Legal and Compliance, WRB
• GIA
• FFG Control Tower / Programme Office

Other Responsibilities

• Embed Here for good and Group’s brand and values in WRB Productivity/FFG. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Our Ideal Candidate

• Education Bachelors degree in business or equivalent
• Certifications Relevant agile certification (product owner, scrum master, agile leadership, etc)
• Languages English

Role Specific Technical Competencies

• Strategy and Business Model
• Market Knowledge
• Agile best-practice
• Project Management
• Channel Strategy
• Cost Management
  

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.