Partner Relations Consultant - Support (non-retail) Seattle (Hybrid - U.S.)
Starbucks Corporation
Job Description
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Remote/ Hybrid
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Bonus Eligible
Now Brewing – Partner Relations Consultant ! #tobeapartner
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
This partner relations consultant is responsible for supporting partners and leaders in our Non-Retail/Support functions across U.S. and Canada with partner relations concerns, accommodations, performance management and escalated partner issues. In this capacity, the PRC upholds, interprets and provides coaching on Starbucks policies, procedures and programs.
As a partner relations consultant, you will…
- Consult with Support (Non-Retail) leaders on partner (employee) relations-related questions and concerns that involve a high degree of complexity or risk to the business.
- Lead complex investigations of partner relations issues and concerns involving allegations where there is a high degree of complexity or risk to the business. Lead resolution of issues in accordance with Starbucks standards.
- Provide performance management consultation to ensure accurate interpretation of employment laws and regulations, and consistent development and delivery of corrective action.
- Build and maintain strategic partnerships with multiple Partner Resources teams and leadership teams in the Support (Non-Retail) organization.
- Identify, lead and/or participate in project work to ensure consistency across the organization and build leader capability in partner relations.
We’d love to hear from people with:
- Education: B.A. or B.S. in Business, Psychology, Education, Communication, or related field (closely-related human resources work experience or training may substitute for advanced education on a year-for-year basis).
- Skills
- Ability to work in a fast-paced and changing environment.
- Ability to adapt and operate as an optimistic change agent.
- Assess need for change management when leading projects and process changes.
- Lead efforts to prepare, support and help others on team to move through change curve.
- Years of experience in specific field or utilizing designated skills (minimum needed to be qualified):
- 6 years of increasingly responsible human resources generalist or related operations leadership experience with an emphasis on employee relations, including coaching/performance management, consultation, and performance development.
- 4 years of consulting with internal clients to identify business needs and recommend solutions.
- Other preferred qualifications:
- HR Certification or equivalent preferred
- 3 years of human resources experience in a retail multi-unit environment.
- Proficiency with one or more human resources software platforms (e.g., SAP, Oracle, PeopleSoft, Workday, etc.). (preferred)
- Experience using a case management (CRM) tool or suite of tools. (preferred)
As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.
*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.
If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.
Join us and inspire with every cup. Apply today!
Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.