This is a 6 month contractor role

Who We Hire:

At Thoma Bravo, we pride ourselves on hiring and retaining exceptional talent to build partnerships for success. We have a demonstrated track record of excellence that results from our entrepreneurial spirit, differentiated approach and dynamic culture. We offer long-term career growth opportunities, challenging work, and a supportive environment throughout all levels of the organization - with a promise to create something special and significant. To learn more about life at TB, visit thomabravo.com/careers

Position Overview:

Thoma Bravo is currently seeking Service Desk Contractor with exceptional customer service skills who will work onsite at our SF office full-time helping deliver IT support. This team member will provide high-quality white glove service to ensure that Thoma Bravo’s IT systems and equipment issues are resolved in a timely manner to keep our team productive. This associate will work on a variety of user facing technologies, including laptops, iPhones & iPads, enterprise applications, email and endpoint protection. This person will provide both onsite and virtual support to all firm employees of all levels (including executives). To learn more about our IT & Security team, visit thomabravo.com/team/it-security

Key Responsibilities & Duties:

• Provide resolution and excellent customer service while troubleshooting technical hardware/software issues.
• Provide quick and effective assistance to end-users with IT issues (in-person, via email/chat or phone).
• Troubleshoot issues with laptops, iPhones, iPads, enterprise applications such as Outlook, Excel, Zoom etc.
• Thoroughly and accurately understand issues and analyze the problem in a systematic fashion.
• Troubleshoot virtual conferencing systems (Such as Zoom) and provide IT assistance in conference rooms.
• Configure and deploy Windows Laptops.
• Setup new accounts for new employees.
• Assist other IT team members with ongoing projects.

Experience & Qualifications:

• Education in Information Technology, Computer Science or equivalent field preferred
• 3+ years of proven experience in a similar role is required
• Excellent verbal and written communication skills and experience working with C-Level executives is required
• Troubleshooting experience with MS Office apps and Windows workstations is required
• Troubleshooting experience with iPhone and iPad is required
• Basic understanding of computer networking (IP addresses, DNS, DHCP) is highly preferred

Other Requirements:

• Customer-oriented and patient. Have ‘Can-do’ attitude.
• Must be comfortable and able to be on site in our San Fracisco office 5 days per week. Must be able to accommodate 7:30am to 4:30am shift when needed.
• Must be able to adapt quicky to a fast-paced environments and handle multiple tasks at once
• The ideal candidate will deliver white glove service to all users
• Candidates must be able to demonstrate their technical knowledge and successfully pass a hands-on technical test during the interview process.